GOT QUESTIONS?

FREQUENTLY ASKED QUESTIONS.

ORDERS & DELIVERY

How long does delivery take?

Orders are typically delivered within 2–3 working days after order confirmation. Delivery times can vary by location and courier, and may be a little longer during holidays and sales. If there's a significant delay, we'll contact you.

Can I pay cash on delivery?

Yes. Cash on Delivery is available, so you can pay when your order arrives.

How do I make sure my order arrives smoothly?

Double-check your shipping address and phone number at checkout. Correct contact details help the courier reach you and avoid delivery issues.

RETURNS & REFUNDS

Can I return a supplement I've opened?

For hygiene and safety reasons, opened or used products can't be returned or refunded.

What if my order arrives damaged or incorrect?

We accept returns or exchanges for products damaged on delivery, incorrect items and manufacturing defects. Contact us within 48 hours of receiving your order with clear photos of the product and packaging.

How are refunds paid?

Approved refunds are returned to your original payment method. See our Refund Policy for full details and timing.

PRODUCTS & BUNDLES

Which flavours are available?

Whey Protein: Double Chocolate Chip Cookies, Cookies & Cream and Ice Cream Vanilla.
Pre-Workout Pro: Fruit Punch and Watermelon.
Creatine Micronized: Unflavored.

How should I use my supplements?

Follow the serving directions on the product label and product page. If you're pregnant, nursing, have a medical condition or take medication, check with your doctor before use.

How does Build Your Bundle work?

Choose your supplements plus a Watch Me shaker in the Build Your Bundle section on our homepage. Bundles of 2 supplements + shaker save 10% (EGP 320–500); bundles of 3 supplements + shaker save 15% (EGP 500–1,100). The saving is applied automatically at checkout.

PARTNERS & SUPPORT

How can I become a Watch Me affiliate?

Apply on our Become an Affiliate page. Our team reviews every application and gets back to the right fit.

How do I contact you?

Still have a question? Our team is here to help.

CONTACT US