Refund and Return Policy

Return & Refund Policy

We want every order to arrive right. If it doesn't, here's exactly what happens next.

Returns eligibility

Products can be returned only if they are unused, unopened and in their original sealed packaging.
Returns must be requested within 7 days of delivery.
The product must be in the same condition you received it, with all labels and packaging intact.

Items we can't take back

Opened or used products can't be returned or refunded for health and safety reasons.
Products that have been tampered with, damaged after delivery or are missing their original packaging can't be returned.

Damaged, wrong or faulty items

If your order arrives damaged, you receive the wrong item, or a product has a manufacturing defect, we'll make it right with an exchange. Report it within 48 hours of delivery with clear photos or a video of the product and its packaging.

Refunds

Refunds are processed once the returned item has been received and inspected.
Approved refunds are paid to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our mistake, such as a wrong or defective product.

How to request a return

Email info@watchmesupps.com or contact us with your order number, the product name, the reason for the return, and photos or a video if the item is damaged or wrong.